Business development desk for a regulated cargo carrier
Maritime logistics · dangerous and sensitive cargo · thirty-year specialist
An owner-led carrier with deep relationships and no follow-up discipline. Quotation requests, client requests, and follow-ups were carried by hand, and revenue leaked out of the gaps.
We designed and built the desk that carries them: a structured request and quotation workflow, a customer relationship system hosted on the company's own machine so that no client or shipment data leaves the building, a scheduled routine that keeps pipeline and follow-up visible, and briefing workflows for regulated shipments including dangerous-goods documentation.
Pricing, compliance sign-off, and every message to a customer stay with the people who own them. It is in daily use.